Goods purchased on the RS-HORECA website may be exchanged or returned at the end of the 14th calendar day from the date of purchase (subject to the fact that the date of purchase will not be taken into account). Return or exchange is subject to the following conditions:

  • safety of the goods in parts, entering the complete set of goods (no mechanical damage, scratches, abrasions, and for goods with disposable (blister) packaging - if the packaging is not open);
  • safety of factory seals, protective cover, label;
  • lack of follow-up goods.

The terms of return and comprehensive goods are regulated by the Law of the Republic of Azerbaijan "On protection of the rights of consumers." In case of purchase of goods by means of unpaid payment, the store sends a request to return the payment to the bank, which is the customer. The amount of payment within 3-4 working days is refunded and credited by the bank to the client's card.

Note: We are not responsible for the delay in payment.

For any question, in connection with the terms of return and exchange, you can contact the call center at 012 565-38-99, or visit the store RS-HORECA.